Get in Touch With Us

This page is for reaching the editorial team behind Best Online Casino NZ. If you have spotted an error in one of our casino reviews, want to suggest a site we haven't covered, or need help understanding a bonus term, write to us at [email protected]. We read everything that arrives and reply in the order messages land.

One thing to be clear about before you write: we are an independent comparison site, not a casino. We do not hold player accounts, process deposits, pay withdrawals or run promotions. If your issue is with money in a casino account, the operator's own support team is the only party that can act on it — and further down this page we explain how to escalate if they don't.

Where to send each kind of message

How we handle commercial relationships

Some of the links on this site are commercial, and Best Online Casino NZ may earn a commission when a reader opens an account through one. That arrangement pays for the research work. It does not buy a position in our rankings, a rating, or the removal of a criticism, and we will say the same thing to any operator who asks. If you write to us proposing a placement, we're happy to talk about listings and disclosure — but the editorial order stays with the editorial team.

If you ever read something on this site that looks like it was written to please an advertiser rather than to inform you, that is exactly the kind of message we want in the inbox.

Response times in New Zealand hours

We aim to reply within two working days, NZ time. Corrections tend to move faster than general questions because they affect what other readers see. Messages sent over a long weekend will usually be answered the following week. We don't publish a phone number — everything runs through email so there is a written record of what was asked and what we said.

Casino support desks work differently. Most of the offshore operators we cover run live chat and email, and many staff chat around the clock, which in practice means help is available during NZ evenings as well as business hours. When you contact an operator, check whether their support is offered in English and whether chat is available before you deposit — it's a small check that saves a lot of frustration later.

Questions we get asked most about the casinos we rank

Rather than answer the same emails one at a time, here is the substance of what readers most often ask about, with the detail we'd send back.

Bonus offers and the conditions attached

Almost every message about promotions comes down to the same thing: the headline number isn't the whole offer. Our top-ranked sites and their advertised welcome packages are below, with the caveats we'd always attach.

LuckyDreams

LuckyDreams sits at the top of our table with an editorial rating of 10.0, largely because it presents the fundamentals a New Zealand player cares about clearly: NZD accounts, a broad pokies library and a live dealer area that doesn't feel like an afterthought. The advertised welcome package runs up to $10,000 plus 500 free spins, which is spread across more than one deposit rather than handed over at once. The limitation worth naming: a maximum-value package like that requires deposits most players will never make, and the free spins usually carry their own wagering requirement and expiry separate from the cash portion. Read the bonus terms before the first deposit, not after.

VegasNow

VegasNow rates 9.9 with us and is the site we point people to when they want a straightforward, game-led experience — the emphasis is on volume of pokies and a tidy mobile layout rather than gimmicks. Its welcome offer is advertised up to $8,000 plus 500 free spins, again tiered across deposits. The drawback: bigger multi-tier packages lock value behind repeat deposits, and if you only ever fund an account once you'll see a fraction of the advertised figure. Anyone who plays table games should also check contribution rates, since blackjack and roulette typically count far less toward wagering than pokies do.

LetsLucky

LetsLucky holds a 9.7 rating and earns its place here for proportion — a $4,500 plus 300 free spins welcome offer is more realistic for a mid-sized bankroll than the five-figure headlines elsewhere, and the terms tend to be easier to work through. The trade-off is scale: the smaller headline means less on the table for higher-stakes players, and maximum cashout caps on bonus winnings can apply, so a big win from bonus funds may be trimmed to a stated limit.

Just Casino and LuckyOnes

Both rate 9.7. Just Casino advertises up to $5,000 plus 400 free spins; LuckyOnes goes to $20,000 plus 500 free spins. The same caution covers both — the larger the advertised ceiling, the more tiers and the higher the deposits needed to reach it. Neither number should be read as money you will receive.

Across all of them, the conditions that actually decide whether a bonus is worth claiming are the wagering multiple, the expiry window, the maximum bet allowed while a bonus is active, the game contribution table and any maximum cashout. Those five figures matter more than the headline. If you can't find them on an operator's promotions page, that itself tells you something.

Deposits, withdrawals and what they cost

Taking part costs whatever you deposit and nothing more — the sites we list don't charge a membership or subscription fee. Where costs creep in is at the edges of payments.

• NZD accounts. Some operators hold balances in New Zealand dollars; others default to euros or US dollars. Where the account isn't in NZD, your bank or card issuer will usually apply a conversion charge on the way in and again on the way out. Check the promoted currency before you sign up.
• Minimum and maximum deposits. Minimums are typically modest; maximums vary by method and by account level. Bonus offers often set their own minimum qualifying deposit, which can be higher than the site's general minimum.
• Methods. NZ-friendly options commonly include debit and credit cards, bank transfer, e-wallets and prepaid vouchers, with some offshore sites also accepting crypto. Availability differs site to site, so treat the cashier page as the authority.
• Withdrawal timing. E-wallet payouts are generally the quickest; cards and bank transfers take longer, and everything is subject to the operator's internal review before it leaves.
• Limits and fees. Daily, weekly and monthly withdrawal ceilings are normal, as are minimum withdrawal amounts. Some methods carry a processing fee; many don't. This belongs in your pre-deposit check.

The single biggest cause of a delayed payout is unfinished verification. Casinos are required to confirm who you are, so expect to supply photo ID, proof of address and sometimes proof of payment method. Doing that when you open the account rather than when you first try to cash out removes most of the waiting.

What's in the game libraries

When readers ask what they'll actually find, the answer breaks into a few clear categories:

• Online pokies — the bulk of every library. Classic three-reel machines, video pokies with feature rounds, Megaways-style titles and progressive jackpots. RTP and volatility are published per game by most studios; higher volatility means rarer but larger wins.
• Table games — blackjack, roulette, baccarat and casino poker in software form, usually with several rule variants and a wide stake range.
• Live dealer rooms — real dealers streamed from studios, covering live blackjack, roulette, baccarat and game-show formats. These need a stable connection and generally contribute little or nothing toward bonus wagering.
• Instant and specialty games — scratch cards, keno, crash and dice titles for short sessions.

Game quality tracks the software providers an operator has signed. If a particular studio's pokies are what you're after, check the provider filter in the lobby before depositing.

The other products these operators run

Several of the brands on this site are not casino-only. Sportsbooks are the most common companion product — pre-match and in-play betting on football, rugby, cricket, tennis and esports, sometimes with virtual sports alongside. 22bet and Betrepublic are examples of operators whose names are known for betting as much as for casino play. A few also run dedicated poker rooms or bingo sections.

Worth knowing: sports promotions are usually separate from casino promotions, with their own qualifying odds and turnover rules, and a casino bonus generally can't be cleared on sports markets. Wallets are often shared but bonus balances are not. We review these brands on their casino offering; if betting is your main interest, judge the sportsbook on its own merits.

Eligibility, licensing and what applies in New Zealand

You must be at least 18 to open an account with any site we list, and operators verify age as part of registration. Accounts must be in your own name, and one per person is the standard rule.

The casinos covered here are offshore operators, licensed in overseas jurisdictions rather than by a New Zealand authority. New Zealand law does not license domestic online casino operators in the way it licenses land-based venues, which is why NZ players use internationally licensed sites. In practical terms that means your protections come from the operator's licensing jurisdiction, not from a local regulator. Before you deposit, find the licence statement in the site footer, note the issuing authority and the licence number, and use the verification link to confirm it on the regulator's own register. If a site won't tell you who licenses it, that answers the question.

Your obligations are modest but real: give accurate registration details, complete identity checks when asked, and keep your own records of deposits and withdrawals. Dispute routes run through the operator's complaints process first and then, where available, the alternative dispute resolution body named in their licence terms.

If gambling has stopped being fun

We are not a support service, and we won't pretend to be. If you or someone close to you is struggling, the Gambling Helpline is free and confidential and can be reached from anywhere in New Zealand; the Problem Gambling Foundation of New Zealand also offers free counselling. Reaching out to them will be far more useful than emailing us.

On the operator side, look for deposit and loss limits, session reminders, time-out periods and self-exclusion. These tools sit in the account settings of every site worth using. Setting a deposit limit on day one is the simplest protective step there is, and it costs nothing.

Corrections and how we assess sites

Our rankings come from documentary research rather than play testing — we don't claim to have deposited at, played or withdrawn from any of these casinos. What we review is published and verifiable: licence details and their register entries, the full bonus terms rather than the banner, the cashier's stated methods, limits and fees, the breadth of the game library and the providers behind it, mobile performance on phones and tablets, support channels and availability, and the responsible-gambling tools on offer. Ratings are our editorial judgement, not aggregated customer scores.

Offers change, and sometimes they change faster than we catch. This page was last fact-checked on Sep 22, 2026 by Jack Williams. If a figure here doesn't match what an operator is showing you, the operator's terms win — and we'd genuinely appreciate the heads-up so we can correct it.

Readers who are comparing options outside the mainstream lists often ask about self-exclusion-free alternatives; our rundown of non-GamStop casino sites covers that ground separately.

Before you write

A short checklist that makes your message easier to answer:

1. Name the casino and the page you're referring to.
2. Quote the line or figure in question rather than describing it.
3. Say what outcome you're after — a correction, an explanation, or a pointer to the right contact.
4. Leave out account numbers, passwords, ID documents and card details. We never need them and can't act on them.

Send it to [email protected]. Whether it's a two-line correction or a long note about something we got wrong, it gets read by a person.